1. What products need AC power on the Dock?

The DockIQ products requiring 110vac power are: ShockIQ, DockIQ, the DockIQ Cameras and the Boat GPS device. Consult the product manuals for the actual install steps and required amperage .

2. Can I add more cameras with included motion sensors?

The DockIQ platform supports the installation of many cameras. The DockIQ mobile app is required to install the new cameras by scanning the QR code of the new camera. As the camera is added, a name can be added to easy identity where the images are coming from.

3. What cellular providers do you support?

The DockIQ platform of products support AT&T and Verizon. Please share your cellular coverage experience at your lake house and dock with your dealer when selecting the correct vendor.

4. Do you have different types of mounting brackets?

Based on the DockIQ product, all brackets are included in the product packing. In the case of the ShockIQ & DockIQ, the bracket can be mounted with a strap until fully tested, and later mounted permanently (self-taping screws are included)

5. Who will install my boat GPS device?

The Boat GPS device can easily be installed by the homeowner if just wanting to power the GPS device and have boat battery monitoring and GPS tracking.(By connecting two wires to the black(-) and red(+) battery posts) If you want to have temperature , bilge pump, and ignition monitoring – that will require a more skills in boat wiring: your boat dealer or boat repair company could assist with the installation . The manual would detail what is needed.

6. What is the rating for the DockIQ controller fuse?

Info coming soon

7. Who do I call for repair?

DockIQ product support can be handled by your dealer or direct with DockIQ

8. Where do I find the installation manuals?

All installation manuals are included in the shipping box. You can consult with your dealer or copies can be found on the DockIQ support page.

9. What is the battery life for the Camera/Motion sensor?

Info coming soon

10. Can I use conduit in place of the power cords?

This is a homeowner choice, we do have homeowners using conduit for the AC power source and other wires. Consult your electrician for suggestions or installations. Remember, conduit is not required and that addition connectors would be required and not supplied by DockIQ.

11. How do I know my unit is working?

Each unit will have a defined test procedure, consult your manual for directions.

12. If the GFCI is tripping on my dock, what do I do?

The first thing is to make sure no one is swimming around the dock. Next is to instruct every one of the condition and quickly move off the dock. Based on your comfort level with electricity and having the proper tools, you could try to diagnose the electrical problem by yourself. Based on the how the alarm sounded: A. Did it sound only until the power was shut off? – this points to an electrical problem with your dock wiring. or B. Did the alarm continue sounding even after your dock power was tripped, meaning your electrical power problem is coming from the water.


In either condition, please take this situation seriously. We would also recommend to have your Dock Electrician called and schedule a full dock electrical checkup – sharing the information you have. .

13. How do I forward one of my photos?

Sharing a photo is an option once you’re your viewing the picture you want to share. Click on the sharing icon and enter the persons email you want to share the picture with.

14. How much is my storage cost? For pictures, alerts?

A great feature of the DockIQ planform is that all storage costs for alerts or pictures are included in your purchase price. Your only cost is the monthly cellular charge that’s billed automatically to your credit card.

15. How do I change my billing information?

Using the DockIQ mobile app, you would go to the settings page and select the payments option to make your changes.

16. How do I share an idea I have with DockIQ?

Sharing your ideas for any DockIQ product is greatly appreciated. It’s a great felling when you see in future versions an option that you suggested. Please send all suggestions to support@dockiq.com. And you can always call us at 877-552-3775

17. How high should my camera be mounted?

The mounting height of the camera is both for technical and personal reasons. The camera should be mounted high enough where walking on the dock would not inhibit the camera from taking clear pictures. We would suggest that you mount the camera in a location and start testing the camera by taking pictures to confirm they are showing the section of your dock you want. If not, move it and retest.

18. Will DockIQ work on an all wood dock?

Info coming soon

19. What are your normal support hours?

Normal support hours from DockIQ is from 8am to 5pm EST time. Your dock or boat dealer may have other hours. Leaving a phone message or sending an email in off hours is still suggested.

20. Can I recommend a new dealer?

21. Do you have a list of electricians in my area that I can call?

Please call your dock provider or call our support team for a suggestion at 877-552-3775

22. Can I use my own camera?

The DockIQ platform only supports our cameras. Using your camera connected to your home network would still function, our cameras are using the DockIQ cellular network.

23. Can I connect my laptop to the wifi hotspot network?

The DockIQ cellular network is not a sharable network. Our monthly usage charge is based on our devices using the network, not external devices.

24. What is causing my power on the dock to shut off?

The first thing is to make sure no one is swimming around the dock. Next is to instruct every one of the condition and quickly move off the dock. Based on your comfort level with electricity and having the proper tools, you could try to diagnose the electrical problem by yourself. Based on the how the alarm sounded: A. Did it sound only until the power was shut off? – this points to an electrical problem with your dock wiring. or B. Did the alarm continue sounding even after your dock power was tripped, meaning your electrical power problem is coming from the water.


In either condition, please take this situation seriously. We would also recommend to have your Dock Electrician called and schedule a full dock electrical checkup – sharing the information you have.

25. How often should I have my electricity checked?

This is a personal decision but we feel that only having your dock checked every 5 years is too long. In working with homeowners this past 2 years in testing the DockIQ platform, we have found many electrical problems. Every 2 years is a good suggestion. If your wiring is over 8-10 years, a full check-up is suggested and maybe adding some updated electrical components is suggested.

26. Do I need special batteries?

Please consult your user manual for each product. We do use special batteries and should be purchased from us.

27. If my depth/temp sensor wire breaks, how do I get a new one?

Please call DockIQ support at 877-552-3775 for a replacement or maybe your electrician can spice in a new wire.

28. Can I delete old pictures?

Using the DockIQ mobile app, deleting pictures is an option on the picture you are viewing.

29. Is my DockIQ data safe from hacking? E-mail, photo’s, billing?

DockIQ takes security seriously. Yes, we are using the latest Microsoft cloud infrastructure where steps are in place to protest your data. Your data is routinely backed up and alerts for security concerns are sent to the DockIQ support team for reviews. The homeowner should also take security seriously by not sharing your ID’s and passwords. Changing your password every so often is also recommended, If you feel you have been hacked by your DockIQ app, please call or email us at support@dockIQ.com

30. Can I pay a yearly for my cellular App fee?

The DockIQ platform is priced on a monthly cellular plan. We currently do not support a yearly fee.